Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (“you”, “your”, or “User”) and Nortik DOO, a Serbian limited liability company with its registered office at Jovana Cvijića 21, 21000 Novi Sad, Serbia, PIB 112022187 (“we”, “us”, or “ProspectPage”), governing your access to and use of prospectpage.io, app.prospectpage.io, and related services (collectively, the “Service”).

By creating an account, starting a free trial, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Definitions

• Service – the ProspectPage marketing site, web application, and any related features.
• Account – the credentials and workspace through which you access the Service.
• Subscription – a paid plan you purchase to access the Service.
• Content – any data, text, files, or images you upload, including prospect information.
• Output – pages, copy, and images generated by the Service based on your Content.

2. Eligibility and account

You must be at least 18 years old and capable of forming a binding contract under Serbian law to use the Service. You agree to provide accurate registration information, to keep your credentials confidential, and to be responsible for all activity that occurs under your Account. One Account per person; sharing credentials is not permitted. Notify us promptly at support@prospectpage.io of any unauthorized use of your Account.

3. Subscriptions, billing, and free trial

3.1 Plans

The Service is offered on monthly and annual subscription plans. Pricing and feature inclusions are listed at prospectpage.io/pricing and may change for future billing periods with notice.

3.2 Free trial

We offer a 7-day free trial. A valid payment method is required to start the trial. At sign-up we may place an authorization hold of approximately USD 1.00 on your card to verify it; this hold is voided or refunded and is not a charge for the Service. Unless you cancel before the trial ends, your card will be charged for the plan you selected on the day the trial expires.

3.3 Renewal and cancellation

Subscriptions automatically renew at the end of each billing period (monthly or annual) at the then-current price for your plan, until you cancel. You may cancel at any time from your account settings or by emailing us. Cancellation takes effect at the end of the current paid period; you retain access until then.

3.4 No refunds

Payments are non-refundable. We do not provide refunds or credits for partial subscription periods, unused features, or for downgrades made mid-period. The free trial is provided so you can evaluate the Service before paying.

If you are a consumer in the European Union, you may have a statutory right of withdrawal of 14 days from purchase. By starting to use the Service during the trial or after purchase you expressly request that we begin performing the contract immediately and acknowledge that you lose this right of withdrawal once performance has begun.

3.5 Payment processor

Billing is handled by our payment processor, Polar. Your use of payment services is also subject to Polar’s terms. We do not store your full payment card details.

3.6 Taxes

Prices are exclusive of applicable taxes. Where required, VAT or other sales taxes will be added at checkout based on your billing location.

3.7 Plan changes

Upgrades take effect immediately and are pro-rated for the remainder of the current billing period. Downgrades take effect at the start of the next billing period.

3.8 Failed payments

If we cannot collect a payment when due, we may retry the charge, suspend your Account, or terminate your Subscription. You remain responsible for amounts owed.

4. Acceptable use

ProspectPage is built to support legitimate B2B outreach. You are responsible for ensuring your use of the Service complies with all applicable laws, including anti-spam laws (such as CAN-SPAM, CASL, the EU ePrivacy Directive, and GDPR) and the lawful processing of personal data of the prospects you contact.

You agree not to use the Service to:

• Send unsolicited bulk email, spam, or any communication that violates applicable e-marketing laws.
• Create pages that are deceptive, impersonate another person or company, infringe intellectual-property rights, or contain malware, phishing, or other malicious content.
• Target individuals in a way that constitutes harassment, discrimination, or unlawful targeting based on protected characteristics.
• Process personal data of EU/UK residents without a lawful basis under GDPR.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent expressly permitted by applicable law.
• Scrape, automate, or interact with the Service except through interfaces we provide.
• Resell, sublicense, or provide the Service to third parties without our written agreement.
• Upload content that is illegal, obscene, defamatory, or violates the rights of others.
• Use the Service to build a competing product or service.
• Interfere with the security, integrity, or performance of the Service.

We may investigate suspected violations and may suspend or terminate your Account for breach of this Section.

5. Your Content and intellectual property

5.1 Ownership of your Content

You retain all rights to the Content you upload, including the prospect data you provide. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your Content solely as necessary to provide the Service and as described in our Privacy Policy.

5.2 Your responsibility for prospect data

You represent and warrant that you have the legal right and a valid lawful basis to share with us the personal data of the prospects you upload, and to use the Output for the outreach you conduct. You will be the data controller for that prospect data; we act as your processor.

5.3 Output

As between you and us, you own the Output generated for you, to the extent permitted by underlying third-party model providers’ terms. Because Output is generated by AI models, similar outputs may be produced for other users; we do not warrant uniqueness. You are responsible for reviewing Output before publishing or sending it.

5.4 Our intellectual property

We retain all rights in the Service, including the software, templates, brand, designs, and documentation. Nothing in these Terms transfers ownership of the Service to you. You may not use our trademarks without our prior written consent.

5.5 Feedback

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve the Service, without obligation to you.

6. Third-party services

The Service relies on third-party providers (including Polar, Vercel, Supabase, Anthropic, and OpenAI). Your use of features that involve those providers may also be subject to their terms. We are not responsible for the acts or omissions of third-party providers.

7. Disclaimers

To the maximum extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that Output will be accurate, complete, or fit for any particular purpose. AI-generated Output may contain errors, fabrications, or content that is unsuitable for use. You are responsible for reviewing Output before relying on or sharing it.

8. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, or business opportunities, arising out of or related to these Terms or the Service.
• Our total aggregate liability arising out of or related to these Terms or the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

9. Indemnification

You will defend, indemnify, and hold harmless Nortik DOO and its directors, employees, and contractors from and against any claims, damages, liabilities, and costs (including reasonable legal fees) arising from (a) your use of the Service in violation of these Terms or applicable law, including any unlawful outreach or processing of prospect data, (b) your Content, and (c) Output you publish or send.

10. Suspension and termination

We may suspend or terminate your access to the Service if you breach these Terms, fail to pay, or use the Service in a way that creates risk for us, other users, or third parties. You may terminate by cancelling your Subscription and deleting your Account at any time. On termination, your right to use the Service ends. We will make your Content available for export for at least 30 daysafter termination (except where we are required to delete it sooner by law), after which it may be deleted.

11. Changes to the Service and the Terms

We may modify the Service from time to time, including adding, changing, or removing features. We may also update these Terms; the latest version will be posted at this URL. For material changes we will give at least 30 days’ notice by email or in-app notice. Continuing to use the Service after the changes take effect constitutes your acceptance of the updated Terms.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Serbia, without regard to its conflict-of-laws rules. The courts of Novi Sad, Serbia will have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, except where mandatory consumer protection law gives you the right to bring proceedings in the courts of your country of residence.

13. Miscellaneous

• Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the remaining provisions will continue in full force and effect.
• Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may give notice to you by email to the address on your Account. You may give notice to us at support@prospectpage.io.

14. Contact

Questions about these Terms? Email support@prospectpage.io or write to: Nortik DOO, Jovana Cvijića 21, 21000 Novi Sad, Serbia.